Sheraton Grand Krakow

Location was perfect, view on river & castle, close to city center and main attractions. Room had enough space, well decorated, comfortable bed, clean except for glasses at bar (3 out of 4 were dirty, not usable except if washed them yourself, not acceptable for 5star hotel). Also I had to ask for room service in the afternoon as no one showed up. A daily room service is a must for a 5star hotel. Breakfast was very good, lot of choice, shame the pancakes were cold, otherwise perfect. Although few minus points, I can recommend this hotel.

The location is perfect, 10 minutes walk to Rynek the main market square. Hotel looks over Wisla river and Wawel castle. The beds were heaven, aswell as the breakfast. The main lounge area is very cosy despite the big surface,and atrium, with several different private sitting areas and nice lighting. The staff is very helpful and friendly, with a discrete overall presence, ,the perfect hospitality. also late in the evening with any question. The provided umbrella`s were a welcome help with heavy rains. I enjoyed the renewed swimming pool and jacuzzi which is open from 7- 10 p.m. I didn`t want to leave, and will come back another time for sure.

Breakfast was amazing anything you like is available and everything is really delicious. the rooms are very spacious and comfortable. the mini bar is full there is a kettle, espresso machine and all kinds of teas or instant coffee if you like. The room had an amazing view specially at night with the city lights striking on water. You are in a walking distance from Wawel Castle and the city center (only few hundred meters to the castle and 800 meters to the city center). The walk next to the river is amazing in the mornings. Parking is available inside the premises which was a huge plus for me.

What an absolutely amazing hotel! The staff were exceptional, so polite and attentive. We stayed for our anniversary and had a little plate in our room with chocolates, which was a lovely gesture. The room was big, with comfortable beds and a cot there waiting for us. The food at the rooftop was great and the view just makes the experience even better. If I had to pick a favourite part, it would be the breakfast. One of the best breakfasts we’ve had. So much choice of fresh food and the staff were very attentive at replenishing. All the staff were well trained and friendly, they made us as a family feel very comfortable and they were always interacting with the baby. To feel comfortable as a new family is important to as and they really went above and beyond. I hope to visit krakow again, and there is no doubt that we would be choosing this hotel.

The room on the fourth floor overlooked the river, great view, great artwork on the wall’s as throughout the hotel. A big spacious atrium area with a restaurant and island bar with a large seating area, very comfortable. The rooftop terrace is a great place to eat and enjoy superb cocktails. The sports bar is a great place for a beer and nibbles. To me the best was the club lounge, probably one of the best we’ve stayed, delicious hot and cold food,beautiful desserts. And a great selection of beer wines and spirits, a big thank you to Robert a great host. The whole team were as friendly as they were professional.