Sheraton Grand Krakow

I would strongly recommend staying at the Sheraton Grand Hotel. Their attention to detail was outstanding. Sometime you see pictures online that don’t resemble where you are staying but I can confirm that what you see in the pictures is what you get. Their staff were fantastic, nothing was a problem. There is one small thing that I would suggest to the hotel to do, is to have a plate warmer. Especially for breakfast time but other than that first class. Breakfast was outstanding, everything that you could think of was there. Root top bar with sunsets in the evenings and over looking the river, stunning. We ordered a breakfast box because we were going on tour the next morning and the spread of stuff that they gave us, unbelievable, I have put a picture of it in with the photos. Thank you again and I will be back.

The hotel’s breakfast was exceptional, offering a wide variety of fresh, high-quality options, from fluffy pastries to perfectly cooked eggs and gourmet coffee. The attention to detail and impeccable service made every morning feel like a five-star dining experience. What I loved most was the thoughtful touches from the hotel, making our stay truly special. They welcomed our son with a chocolate dragon’s egg in our room, and after we upgraded, we were delighted to find local delicacies waiting for us. Even more impressively, the hotel discovered it was our anniversary and surprised us with a cake and wine. How thoughtful is that? I felt genuinely well cared for and appreciated every detail.

The location is perfect, 10 minutes walk to Rynek the main market square. Hotel looks over Wisla river and Wawel castle. The beds were heaven, aswell as the breakfast. The main lounge area is very cosy despite the big surface,and atrium, with several different private sitting areas and nice lighting. The staff is very helpful and friendly, with a discrete overall presence, ,the perfect hospitality. also late in the evening with any question. The provided umbrella`s were a welcome help with heavy rains. I enjoyed the renewed swimming pool and jacuzzi which is open from 7- 10 p.m. I didn`t want to leave, and will come back another time for sure.

Great location and the inside of hotel is stunning. Best selection of cold breakfast buffet. Hot breakfast selection needs some work.

What an absolutely amazing hotel! The staff were exceptional, so polite and attentive. We stayed for our anniversary and had a little plate in our room with chocolates, which was a lovely gesture. The room was big, with comfortable beds and a cot there waiting for us. The food at the rooftop was great and the view just makes the experience even better. If I had to pick a favourite part, it would be the breakfast. One of the best breakfasts we’ve had. So much choice of fresh food and the staff were very attentive at replenishing. All the staff were well trained and friendly, they made us as a family feel very comfortable and they were always interacting with the baby. To feel comfortable as a new family is important to as and they really went above and beyond. I hope to visit krakow again, and there is no doubt that we would be choosing this hotel.